Privacy policy

IDV Ayurveda Clinic Website: www.consultidvayurveda.in Last updated: 13/08/2026

This Privacy Policy explains how IDV Ayurveda Clinic us collects, uses, stores, shares and protects your personal information when you visit this website, complete an assessment or enquiry form, book an appointment, or make a payment.

We handle personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information we collect

Information you give us directly

• Name, age, sex, mobile number, email address, city
• Health information you choose to share: symptoms, complaints, duration, existing diagnoses, current medications, allergies, lifestyle and dietary details, pregnancy or breastfeeding status
• Photographs or reports you upload or send us for clinical assessment
• Responses to any online assessment or intake form on this website
• Appointment preferences and communication history with our team

Information collected automatically

• Device type, browser, approximate location derived from IP address, pages viewed and time spent
• Cookies and similar technologies, including those used by analytics and advertising services (see section 6)

Information from payments

Payments are processed by Razorpay. We receive confirmation of payment status, the transaction reference, and the name, mobile number and email you entered at checkout. We do not collect or store your card number, CVV, UPI PIN, or net banking credentials.

2. Sensitive personal data

Health information is sensitive personal data. We collect it only where you voluntarily provide it for the purpose of clinical assessment and consultation. You are not required to share health information in order to browse this website or to make a general enquiry.

3. Why we use your information

We use your information to:

• Confirm and schedule your appointment, and contact you by call, SMS or WhatsApp on the number you provide
• Enable the physician to assess your case and provide an individualised Ayurvedic consultation
• Maintain clinical records as required for continuity of care and under applicable professional and legal requirements
• Process payments and issue receipts or invoices
• Respond to your enquiries, feedback and complaints
• Send appointment reminders and service-related messages
• Send health information or offers, only where you have opted in, with an option to opt out at any time
• Improve our website and services through aggregated, non-identifying analysis
• Comply with legal, regulatory and tax obligations

We do not sell your personal information. We do not share your health information with advertisers or advertising platforms.

4. Legal basis

We process your personal data on the basis of the consent you give when you submit a form, book an appointment or make a payment, and for legitimate uses permitted under applicable law, including the provision of services you have requested and compliance with legal obligations.

5. Who we share information with

We share information only as necessary, with:

• Our clinical and administrative staff, bound by confidentiality
• Razorpay, our payment gateway, for processing transactions
• Communication service providers (SMS, WhatsApp Business, email) used to confirm appointments and send service messages
• Website hosting, form and analytics providers that store or process data on our behalf under contract
• Laboratories or referral practitioners, only where you request or consent to a referral
• Government, regulatory or judicial authorities, where disclosure is required by law

Third-party service providers may process data outside your state or, in some cases, outside India. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

6. Cookies, analytics and advertising

This website may use cookies and similar technologies for essential functionality, analytics (such as Google Analytics) and advertising measurement (such as Google Ads and Meta Pixel). These help us understand how visitors find and use the site and how our advertisements perform.

Advertising and analytics tools receive events such as page views and form submissions. They do not receive the health details you enter in our forms, and we do not use health information for ad targeting.

You can control or block cookies through your browser settings, and manage ad personalisation through your Google and Meta account settings. Blocking essential cookies may affect site functionality.

7. WhatsApp and phone communication

If you provide your mobile number, you consent to being contacted by our team by call, SMS or WhatsApp for appointment confirmation, reminders and clinical follow-up. You may ask us to stop marketing messages at any time by replying STOP or contacting us on the details below; service messages relating to a booked appointment will continue.

8. How long we keep your data

• Clinical records: retained for the period required under applicable professional and legal requirements, and thereafter for continuity of care.
• Enquiry and assessment data where no consultation follows: retained for up to 12 months, then deleted or anonymised.
• Payment and invoice records: retained for [8 years] as required under tax law.
• Website analytics data: retained per the settings of the analytics provider.

9. Security

We use reasonable technical and organisational safeguards, including access controls, restricted staff access, and encrypted transmission (HTTPS) on this website. Payment data is handled entirely by a PCI-DSS compliant gateway. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, where retention is not required by law
• Withdraw consent for marketing communication, or for processing, at any time
• Nominate another person to exercise your rights in the event of death or incapacity
• File a grievance with us, and thereafter with the Data Protection Board of India

To exercise any of these rights, contact our Grievance Officer using the details below. We will respond within [30 days]. Withdrawing consent for processing necessary to provide a service may mean we can no longer provide that service.

11. Children

Our services are intended for persons aged 18 and above. Where a consultation is sought for a minor, it must be booked and consented to by a parent or legal guardian. We do not knowingly collect data directly from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

13. Contact and grievances

Ajaykumar I Vastrad, Grievance Officer
IDV Ayurveda Clinic
Vinayak Nagar, 7th Cross, Kaulpet, Bagalkot, Karnataka 587101.
Phone: 8660050875
Email: info@consultidvayurveda.in

We acknowledge grievances within 48 hours and aim to resolve them within 15 days.