Refund and Cancellation Policy

IDV Ayurveda Clinic
Website: www.consultidvayurveda.in
Last updated: 13/08/2026

This policy applies to consultation fees and other payments made through www.consultidvayurveda.in or through payment links issued by IDV Ayurveda Clinic.

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## 1. What you are paying for

Payments made through our website or payment links are **consultation fees** — a fee for a professional appointment with an Ayurvedic physician. The fee covers the consultation itself and the advice given during it.

Medicines, Panchakarma therapies, laboratory investigations and follow-up consultations, where advised, are charged separately and are governed by section 6 below.

## 2. Cancellation by you

To cancel or reschedule, call or WhatsApp **8660050875**, or email **[email address]**, quoting the name and mobile number used at booking. A cancellation is effective only once we have acknowledged it.

## 3. Rescheduling

You may reschedule a confirmed appointment [once] at no charge, provided you inform us at least [24] hours in advance. Further rescheduling requests are accommodated subject to availability.

## 4. Cancellation by us

If we cancel or are unable to conduct a scheduled consultation — due to physician unavailability, clinic closure, technical failure during an online consultation, or any other reason on our side — you may choose:

– an alternative appointment slot at no extra cost, or
– **a full refund of the consultation fee.**

## 5. Payment failures and duplicate payments

– If an amount is debited from your account but no booking confirmation is generated, the transaction is usually reversed automatically by your bank or the payment gateway within [5–7] working days.
– If it is not reversed, or if you were charged twice for the same appointment, contact us with the transaction reference and date. Verified duplicate or failed-transaction amounts are refunded in full.

## 6. Medicines and therapies

– **Medicines** dispensed or shipped by us: as these are consumable healthcare products prepared or selected for an individual, they are **not returnable or refundable** once dispensed or delivered, except where the item delivered is damaged in transit, incorrect, or past its expiry date. Report such cases within [48] hours of delivery, with photographs of the item and packaging, for a replacement or refund.
– **Prepaid therapy or Panchakarma packages**: if you discontinue a package after it has commenced, the sessions already taken are charged at the applicable per-session rate and the balance amount is refunded. Packages that have not commenced are refundable in full if cancelled at least [24] hours before the first scheduled session.

## 7. No refund for outcome

Ayurvedic management is individualised, and the response to advice, medicines or therapies differs from person to person. **Refunds are not issued on the basis of the outcome of a consultation, the advice given, or the results of any medicine or therapy**, as no specific result is promised at any stage. This does not affect your rights in respect of a service not delivered, or under applicable consumer law.

## 8. How refunds are processed

– Approved refunds are initiated within [3] working days of approval.
– Refunds are credited to the **original payment method only** — the same card, UPI ID or bank account used for the payment.
– The amount typically reflects in your account within [5–7] working days of initiation, depending on your bank or card issuer.
– Refunds are made in Indian Rupees. Any bank charges or currency-conversion differences applied by your bank are not reimbursable.
– We do not issue refunds in cash.

## 9. How to request a refund

1. Name and mobile number used at booking
2. Date and time of the appointment
3. Razorpay transaction ID or payment reference
4. Reason for the request

**Phone / WhatsApp:** 8660050875
**Email:** info@consultidvayurveda.in

We acknowledge refund requests within 48 hours and communicate a decision within 7 working days.

## 10. Grievances

If you are not satisfied with the resolution of a refund request, contact:

**Ajaykumar I Vastrad, Grievance Officer**
IDV Ayurveda Clinic
Vinayak Nagar, 7th Cross, Kaulpet, Bagalkot, Karnataka 587101.
Phone: 8660050875
Email: info@consultidvayurveda.in